What does your managed IT service include?

24×7 helpdesk (L1-L3), infrastructure management, cloud services, endpoint management, cybersecurity, and executive reporting — all backed by SLAs.

How quickly can you respond to issues?

Our SLA guarantees rapid response for critical issues. Our Sydney and Colombo teams provide extended coverage across time zones.

What security certifications do you hold?

BISTEC is ISO 27001 certified, SOC 2 Type II ready, GDPR compliant, and aligned with the Australian Essential Eight framework.

IT & Managed Security Services

Stay running. Stay secure.

Managed IT services and managed security (MSSP) for mid-market businesses. 24×7 service desk, cloud migrations, endpoint management, and cybersecurity. Australia & global.

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What we deliver

24×7 Service Desk

Fully managed help desk with L1/L2/L3 support, triage, SLA compliance, and live dashboards.

Cloud Migrations

Migrate on-premise to Azure or AWS with expert planning and zero-downtime transitions.

Infrastructure Design

End-to-end IT infrastructure. Microsoft Teams, Exchange, Cisco, Meraki, and security.

Endpoint & MDM

Device management through Microsoft Intune, PatchMyPC, compliance reporting, and asset lifecycle.

Reporting & Analytics

Live dashboards, trend analysis, AI-driven insights, and quarterly executive reviews.

Managed Security (MSSP)

24×7 security operations, SOC/NOC, threat detection, incident response, and compliance.

Technologies & tools

Microsoft 365AzureAWSTeamsExchangeCiscoMerakiIntuneServiceNowSentinelOnePalo AltoFortinet

Industries we serve

Accounting Firms→Law Firms→Government→Cybersecurity for Law Firms→

Locations

Sydney→Melbourne→Managed Security Sydney→

Frequently asked questions

Ready to explore IT & Security?

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Australian entity · ISO 27001 certified · Your data stays yours